Tutor Portal · Held Quietly

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Tutor Portal · Excellence for everyone, everyday

Everything you need to tutor well.

Your onboarding, your standards, your tools — kept in one place. Read it once. Return whenever you need to.

Start Onboarding Open TeachWorks
Tool TeachWorks Schedule, complete, report Form Bank Details Required before payment Watch 3 Tutorials ~15 minutes total Direct Write to Craig Pay · safeguarding · escalation
Your First Week

Eight steps to onboarding complete.

Tick each item as you finish. Progress is held on this device. Anything with a link is one tap away.

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The Sequence

From welcome to your first lesson.

The first weeks follow a quiet order. Each step is short. Each step matters.

Step 01 · Day one

Welcome

An introductory conversation with Craig. We cover the families you will be matched to and the ground rules of the practice.

By invitation
Step 02 · Within a week

Onboarding

Contractor agreement. Bank details. TeachWorks invitation. Each completed before any lesson is taken.

Required
Step 03 · Before lesson 1

Preparation

Three TeachWorks tutorials. The standards we hold. Your weekly availability, set by you.

~25 min total
Step 04 · Match day

First Lesson

You are introduced to the family and the student. The lesson is yours. Your reporting line runs through Craig.

In session
The Standards

The shape of an Elite lesson.

A simple rhythm — before, during, after. The same in Dubai, in Mayfair, online across time zones.

T − 24 h → T − 5 m

Before the lesson

  • T − 24hConfirm the lesson in TeachWorks.
  • T − 1hRead the previous lesson's note in full.
  • T − 5mEvery material is to hand. If online, test camera, microphone and lighting.
In session

During the lesson

  • Min 0–3Short recap of the previous lesson. Name today's objective in the first three minutes.
  • Min 3–55Use exam-style questions where the syllabus invites them.
  • Min 55–60Close with a one-line summary of what was learned.
T + 0 → T + 24 h

After the lesson

  • Same hourMark the lesson complete in TeachWorks.
  • Same hourLeave a two- or three-line note for the family. Confirm or set homework.
  • Within 24hAny concern reaches Craig directly.
Always

Professionalism

A professional tone in every interaction — polite, respectful, clear. If you need to vent, vent to Craig and he'll follow it up. Never to a parent.

Always

Consistency

Communicate steadily about session schedules, changes and progress. A regular line of contact builds trust and prevents misunderstandings.

Always

Honesty

Be upfront. Don't promise an A* if it's likely a B or C. Flag concerns early — we can put extra support in place. If a parent is difficult, tell Craig and he'll handle it. Your job is the teaching.

Scheduling

Confirmations

Confirm sessions with the client at least 24 hours ahead, by email or messaging app. TeachWorks must be updated. Reminders are auto-sent to tutor and client at 24 h and 1 h before.

If it happens

Cancellations

If a session must be cancelled or rescheduled, tell the client and the company immediately, with a valid reason and alternative times. Emergencies happen — just communicate as soon as you can.

Non-negotiable

Safeguarding

No one-to-one contact with a minor outside agreed channels. Online lessons are held in a neutral, well-lit space. Any concern reaches Craig the same day.

The Tutorials

Three short films. Fifteen minutes total.

TeachWorks is the diary of the practice. These three videos are everything you will need to use it well.

i. Scheduling · 5 min

Adding lessons to the diary

How a lesson is placed correctly so it invoices, reports and reads as the practice intends.

Watch first
ii. Completion · 5 min

Closing a lesson with care

Marking the lesson complete, leaving the record, and sending the family the note that earns trust.

Watch second
iii. Availability · 5 min

Holding the hours that are yours

How to set the weeks ahead with honesty. When to block. When to open. When to ask.

Watch third
Online lessons — your choice of platform. Zoom, Google Meet or Teams are all fine. Send the joining link to the parent in good time and keep it easy to find. Knowledge base
Pay & Stewardship

Paid in AED. Twice a month.

Without ceremony or surprise. Two runs each month — on the 1st and the 15th — for lessons marked complete in TeachWorks.

Paid on the 1st

First run of the month

Covers lessons completed in TeachWorks from the 15th to the end of the previous calendar month.

  • If the 1st falls on a weekend, the run moves to the following Monday.
  • Lessons not marked complete are not included.
Paid on the 15th

Second run of the month

Covers lessons completed in TeachWorks from the 1st to the 14th of the same calendar month.

  • If the 15th falls on a weekend, the run moves to the following Monday.
  • Tutors do not handle payment directly — it is settled by Elite Education.

Bank details on file?

If anything changes — new account, new bank — submit the form again. We hold only the most recent.

Open the form
FAQ

The questions tutors return to.

Search or scan. If your question is not held here, write to Craig.

i.How do I log in to TeachWorks for the first time?+
  1. Wait for the welcome email from TeachWorks (within a working day of onboarding).
  2. Click the link to set your password.
  3. Bookmark eliteeducationdubai.teachworks.com.
If the email cannot be found, check spam first, then write to Craig.
ii.What do I do if a student is a no-show?+
  1. Wait ten minutes.
  2. Reach the family through TeachWorks messaging.
  3. If still no response, mark the lesson as a no-show in TeachWorks.
  4. Write to Craig the same day.
Our cancellation policy means most no-shows remain chargeable to the family.
iii.May I message families directly?+
Yes — by email or messaging app, in a professional tone. Confirm each session at least 24 hours in advance. Lesson notes still live inside TeachWorks, and TeachWorks must be updated for every change. Anything sensitive or related to fees goes through Craig.
iv.I need to cancel a lesson. What is the right process?+
  1. Tell the client and the company immediately.
  2. Give a valid reason and offer alternative times.
  3. Update TeachWorks the same day.
Emergencies happen — the rule is to communicate as soon as you can. Repeated short-notice cancellations are reviewed in your monthly conversation.
v.What counts as a complete lesson note?+
Two or three sentences a parent can read in ten seconds. Cover: topic, progress, any concerns, homework if set. A bullet list works just as well. ChatGPT or similar is fine for drafting.

Example: “Today's session covered factorising quadratic equations. Johnny had no problem when the coefficient was one but found others more challenging. I've given support material and homework to practise before the next lesson.”

Reports are completed in TeachWorks. TeachWorks also collects client feedback every few sessions — we'll contact you directly if anything is raised.
vi.Who do I write to about pay or invoice queries?+
Always Craig directly. Raise it as soon as you spot it — and ideally before the next pay run on the 1st or 15th — so the matter is resolved before the transfer goes out.
vii.Am I employed by Elite Education?+
No. Tutors of the practice work as self-employed contractors. You hold responsibility for your own tax and any local registrations. Invoice records are provided on request.
viii.Where do I report a safeguarding concern?+
To Craig directly, the same day. Use the escalation line you saved during onboarding. The family is never the first place a safeguarding concern is raised.
No matches. Try a different word — or write to Craig.
Held in Confidence

If a question remains, write to Craig.

Quietly. Promptly. Without ceremony. Craig reads everything that comes through this door.

Email Craig Open TeachWorks